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How To Get Support From Your Webhosting Company

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As any webhosting client will know, of course there is going to be a time when you have a problem and need to do some troubleshooting.

But will you know how to get the help you need when you have a problem? Here are a couple of ideas so that you can hit the ground running when you need you. 

You can refer to your webhosting company's knowledge base, you can turn to chat or email help, you can look for online forums and tutorials as well. Read on for more!

Use the knowledge base 

If you have a problem with your webhosting company and need to do some troubleshooting, you can start with the knowledge base articles.

A knowledge base is a series of questions and answers that are designed to walk you through common problems and their solutions. 

A webhosting company may have a knowledge based series of articles that is both broad, about webhosting in general, and narrow, dealing with specific issues. 

Use chat for help

Chat services are also commonly used by webhosting companies to provide customer support. You can open the chat client and you usually have to wait no more than a few minutes to connect with someone, as most webhosting companies have 24/7 service. 

Chatting in real time means that you can get your webhosting problems resolved as quickly as possible as long as the problem is not too complicated. Chat can be hard for intricate things.

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Use email for help

For some people, email support is the way to go.

If they don't see their problem described in the knowledge base, then they can write out the webhosting problem that they are experiencing and send it to a customer service rep who will respond as soon as they are able. 

In some cases, people will have to wait a day or so for a response. Also, there is always the chance that the email from the customer service rep won't get through to you if it get snagged by your spam filter. 

Log onto the forums

Online forums are also a good place to get help on webmaster topics. Find a good online forum and work your way back through the archived posts. Use the search function to see if there are any posts already on topics similar to yours. 

Some webhosting companies host their own forums so that it's subscribers can help each other. Others don't, but there are several generic webhosting forums available to people. Just find the right one for you and you'll be all set.

Use the tutorials

Some webhosting companies make online tutorials available to subscribers.

You can get articles and informational text that will walk you through common webhosting procedures and processes, answering any questions that you may have and troublehshooting common problems. 

So you see, there are so many options available to you when you are looking for help with your webhosting issues. From online tutorials to online forums, chat and email help and more, you can do this!

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